This is for the fourth time in a row when the technical glitches have beset the government’s bitcoin wallet Chivo at El Salvador. It is surely a setback that can discourage the residents of the country from signing up with this app. The president of El Salvador, Nayib Bukele himself, has promoted this bitcoin wallet.
Problems are occurring in accessing the wallet, money withdrawal from ATMs, and data verification. As the government is not depositing the $30 bonus that Bukele has promised, the bitcoin wallet Chivo users are seeing it as a frequent issue.
At least 10 users have posted their complaints on Facebook and Twitter. A 30-year-old tattoo artist Melvin Vasquez downloaded Chivo as the bitcoin law went live. But since then, he is still unable to use it.
“I want to see if I can buy something, but it won’t even let me enter,” Vasquez lamented after trying to buy pizza at a restaurant on the outskirts of San Salvador. “They should have prepared more… It is not so convenient.”
Users’ complaints are also coming up at Alphabet’s Google Play and Apple’s App Store.
A user said, “I downloaded it and entered all my data. Now when I want to log in again, it doesn’t let me, and it doesn’t recognize my pin or face ID. I don’t have other options. Truthfully, a really bad app!”
Bukele entered on https://www.reuters.com/technology/it-guy-in-chief-president-tries-fix-el-salvadors-bitcoin-woes-2021-09-08, Tuesday to manage this rolling out of the payments app. Chivo promises commission-free transactions. Bukele hopes the unbanked people will adopt it soon. But the wallet has been disconnected several times to repair all the glitches.
The administration of Buklee is aiming for 2.5 million Salvadorans to download Chivo. This wallet has been named after the local word that refers to ‘good’. He further argued that bitcoin would allow Salvadorans to save $400 million each year in their commissions for remittances.
But many people who send dollars to El Salvador are distrustful of bitcoin. Some have expressed fear of losing money due to its highly volatile nature. Bitcoin is experiencing daily trading of 10%.